Assistant/IT Helpdesk Engineer
(Dip/1yr exp/Junior)
 
Job description:
  • Provide IT support to the incoming emails and calls by clients
  • Perform ticketing for incidents
  • Escalation of unresolved calls to the next level on-site
  • Documentation of troubleshooting issues
  • Perform system monitoring functions
  • Dispatch technicians to the sites to resolve hardware faults
 
Requirement:
  • Minimum Nitec/Diploma in Computer Studies/IT or equivalent
  • At least 1 year of relevant experience in helpdesk position with trouble-shooting skills
  • Able to work shift
  • Able to start work immediately or within short notice
  • Candidates with JLPT 5 or 4 are highly preferred
  • Knowledge in Windows OS, MS Office Suite
“In Primarius Search Consultancy we provide professional placement and training for employers and employees in different positions, our certified Staffing Specialist offers diverse backgrounds, which facilitates a broad understanding of a variety of positions and industries to better assist both clients and candidates in the placement process.