Customer Support Executive
(Diploma/1-3yrs exp/HDD/Order management)
 
Job description:
  • To provide customer support services and solutions to customer’s enquiries on project matters
  • To administrate customer support database and subcontractor management
  • Handle customer’s product quality issues, after-sales service technical support, RMA returns, warehouse and logistic handling.
  • Work closely with customers and factory’s quality team, planning team, sales team, R&D team to achieve internal consensus agreements and drives towards customer satisfaction.
  • Prepare and process project reports and protocols for project management
  • Keeping track of incoming POs for repair jobs and activate invoice as well as getting approval for quotation with SCM
 
Requirements:
  • Minimum Diploma/Degree in Electrical/Electronic Engineering or equivalent
  • At least 1 – 3 years of relevant experience in the HDD industries
  • Knowledge of order management and shipment procedure
  • Candidates that are able to speak Japanese will be an advantage
  • Competent in Microsoft Excel and Words application
  • Driven and self-motivated
  • Pleasant, good communication skills and service oriented
“In Primarius Search Consultancy we provide professional placement and training for employers and employees in different positions, our certified Staffing Specialist offers diverse backgrounds, which facilitates a broad understanding of a variety of positions and industries to better assist both clients and candidates in the placement process."
Customer Service Executive/Officer
(Diploma/2-3yrs exp/Electronics/Regional/SAP)
 
Job description:
  • Responsible for customer care for Asia Pacific region.
  • Ensure timely processing and fulfillment of customer orders
  • Follow up on timely delivery of all shipping documents
  • Maintain clear communication flow with customers
  • Maintain relationships and alignment with various parties to achieve customer requirements and satisfaction.
  • Ensure customers’ queries are responded to in a timely manner with highest standard of service level provided to customers.
  • Register all customer complaints, follow up with stakeholders and ensure timely closure of customer enquiries and develop strong relationships with customers.
 
Requirements:
  • Min Diploma in Engineering/Business or equivalent
  • At least 2 -3 years relevant experience in a customer service industry in Electronics manufacturing sector
  • Knowledge of trans-shipment and freight forwarding, trade and compliance
  • Experience in import/export, familiar with trade terms and L/C negotiation
  • Experience in SAP is an advantage
  • Good communication & interpersonal skills
“In Primarius Search Consultancy we provide professional placement and training for employers and employees in different positions, our certified Staffing Specialist offers diverse backgrounds, which facilitates a broad understanding of a variety of positions and industries to better assist both clients and candidates in the placement process."