​Customer Service Manager
(Diploma /3-4yrs exp/freight forwarding)
 
Job description:
  • Manage the Customer service teams for freight forwarding
  • Liaise and meet customers to discuss on projects and standard operating procedures and negotiate on the pricing rates
  • Prepare and present KPI reports to customers
  • Ensure customers’ feedback and issues are resolved promptly
  • Liaise with the overseas parties on the shipping rates and freight management
  • Resolve any issues between customers and vendors if necessary
 
Job requirements:
  • Minimum Diploma/Degree in logistics/supply chain management or equivalent
  • At least 3 - 4 years’ of relevant experience in freight forwarding with sea/air freight
  • Provide excellent customer service
  • Good communication and interpersonal skills
  • Independent and good team player
“In Primarius Search Consultancy we provide professional placement and training for employers and employees in different positions, our certified Staffing Specialist offers diverse backgrounds, which facilitates a broad understanding of a variety of positions and industries to better assist both clients and candidates in the placement process.